FAQ

  • Q: I'm trying to reset my password, why am I not receiving a password reset email?
    A: Unconfirmed accounts cannot receive password reset emails, please check that you have received a confirmation email and clicked the CONFIRM ACCOUNT link in it.
  • Q: Why does the link in my password reset or account confirmation email say "Invalid Token" when I open it?
    A: The links that are sent in password reset and account confirmation emails are only valid for 3 days. If it has been longer than this since they were sent you will need to send a new one from HERE for password resets or HERE for account confirmations.
  • Q: Why didn't I receive an account confirmation email when I created my account?
    A: Make sure that you spelt your email address correctly when registering an account, to check that your account was created under the correct email you can try and register another account with the same email address. If you spelt your account email correctly but still didn't receive a confirmation email try resending the confirmation HERE.
  • Q: What is the password requirement for accounts?
    A: Passwords must be at least 6 characters long and contain at least 1 letter, number, and special character.
  • Q: How and where is Data stored?
    A: All data is securely stored on Microsoft Azure, a leading cloud service, ensuring top-notch security and reliability. Active storage is localised to the Australia East region (spread across NSW) with a guarantee of Australia-only data residency for all other data such as backups.