Equi Energy Youth Incorporated
Energy Youth Incorporated
) is an Australian
not for profit
consulting services to support the mental wellbeing of
young people in
the community. Our
headquarters is located in
3 Tudor Street,
Newcastle West, New South Wales,
comply with the Australian Privacy Principles (
) contained in the
) and the Health Privacy
Principles contained in the
Health Record and Information Privacy Act 2002
). This policy
describes the way that
collects, holds, discloses and protects Personal
is Personal Information?
Information is information or an opinion about an identifiable individual,
whether the information or opinion is true or not. Examples of Personal
Information we collect include
email addresses, phone numbers, date of birth and your organisation or
may also collect Sensitive Information about you, which is a sub-category of
Personal Information, such as your medical history and other
is your choice of how much information you provide to us, however if you wish
to use our mobile application,
internet-based clinical system
participate in our programs or events, we require certain information from yo
u in order to provide such services.
do we collect Personal Information?
may collect Personal Information about you when you:
us using the enquiry f
m on our website;
services for your educational institution or organi
ss our website services;
hosted and administered by
or order resources from us;
an event hosted or sponsored by us;
products or services to us; or
for, or register your interest in, employment with us
Personal Information is collected by us in many ways
including by telephone, email, on our website
t guarantee website
links or policy of authorised third parties.
we collect Personal Information we will, where appropriate and where possible,
explain to you why we are collecting the information and how we plan to use it.
reasonable and prac
ticable to do so, we will collect
your Personal Information only from you. However, in some circumstances we may
be provided with information by third parties. In such a case we will take
reasonable steps to ensure that you are made aware of the informatio
n provided to us by the third party.
unsolicited information (information we took no active step in collecting)
received about you will be handled in accordance with the law. This may include
destroying or de-identifying that information we could not
have lawfully collected even if it were in fact solicited.
do we collect Personal Information?
collect Personal Information for a range of different purposes. These purposes
regarding further/future versions, updates, mod
access to our website for education and training materials or to use our
. This includes access by persons
receiving support or assistance and their primary carers, as well as access by
persons engaged i
n the provision of that support or
with the services, information or resources that you have requested. This may
include the establishment and implementation of ca
plans or support plans and the
facilitation of communications
receiving support or assistance and their primary carers and the individuals
and organisations involved in the provision of that support or assistance;
in programs, campaigns, research, activities or other initiatives undertake
enable you or
your employer to provide services to us;
you do not provide us with your Personal Information, it may not be possible
for us to carry out one or more of the above listed functions or activities.
it is possible for you to interact with us under a pseudonym in some cases, in
cumstances it may be necessary for us to
collect Personal Information from you. We will not collect more Personal
Information than we reasonably need to in connection with
s functions or
activities or to otherwise deal with you.
Information will only be collected with your consent (such as if you sign up to
pplication and where reasonably necessary for one or more
s functions or activities, or as otherwise authorised by
and Disclosure of Personal Information
Information will only be disclosed to third parties in accordance with this
will only use or disclose your Personal Information for the primary purpose for
which it was collected. We may also use or d
your Personal Information for secondary purposes
related to the
primary purpose, in circumstances where you consent to, and would reasonably
expect, such use or disclosure or where we are otherwise entitled to use or
disclose the information by law.
will only use or disclose Sensitive Information about you for a secondary
purpose which is
related to the primary purpose,
in circumstances where you consent to, and would reasonably expect, such use or
disclosure or where we are ot
herwise entitled to use
or disclose the information by law.
may use your Personal Information to send you promotional material in relation
to our services from time to time. We may also use your Sensitive Information
to send you promotional material wi
th your prior
consent. If we send you promotional material, we will provide you with the
option to opt-out of receiving such material.
may also use your Personal Information (including Sensitive Information) to
create articles, reports, papers, present
other outputs. We will not, without your consent, publish your Personal
Information in any form unless it has been de-identified or anonymised.
occasions, we may disclose your Personal Information to another person, such as
external service providers. We will only do so
where such disclosure is permitted under the APPs and/or with your consent if
may also disclose Personal Information, including Sensitive Information, in
circumstances where we have a legal oblig
ation to do
Website and cookies
When you visit our website
or use our
internet-based clinical system
, we collect general anonymous information
(such as your browser type, information downloaded, pages visited and the
domain name and country from whic
h you request
information) periodically for statistical and website development purposes.
website may use
to identify the areas of our website that you have visited.
Cookies are small text files stored on your computer or mobile device by y
our web browser. Cookies are used to personalise the
content that you can see on our website.
You can reject cookies in your
web browser, if you choose.
and Security of Personal Information
Personal Information is stored in a manner that r
protects it from misuse and loss and from unauthorised access, modification or
disclosure. We protect the Personal Information we hold about you with
physical, electronic and managerial procedures including security measures for
our systems acces
s and periodic evaluation of
information protection practices.
your Personal Information is no longer needed for the purpose for which it was
obtained or for any other lawful purpose (including any applicable
recordkeeping requirements), we will take
steps to destroy or permanently de-identify your Personal Information.
to the Privacy Act, we are required to notify the Office of the Australian
Information Commissioner (
) of any notifiable data breaches. If we h
ave reasonable grounds to believe there has been a
notifiable data breach, we are required to undertake a reasonable and
expeditious assessment within 30 days to ascertain whether a relevant breach
has in fact occurred.
it is determined that there has
been a notifiable
data breach, and we are unable to take remedial action to prevent the breach
from causing serious harm to affected individuals, we are required to draft a
statement to the OAIC. This statement must provide a description of the breach,
kinds of Personal Information concerned, and
recommendations about the steps affected individuals should take in response to
the breach. We are also required to directly notify affected individuals of the
content of the statement or publish the statement publicly.
Part 2 –
to your Personal Information
may access the Personal Information we hold about you and to update and/or
correct it, subject to certain exceptions. If you wish to access your Personal
Information, please contact our Privacy Officer in writing,
using the contact details below:
, Newcastle West, NSW, 2302
will not charge any
fee for your access request or charge an administrative fee for providing a
copy of your Personal Information. We may refuse to provide access to Personal
Information if the law allows us to do so.
order to protect your Personal I
nformation, we may
require identification from you before releasing the requested information.
the Quality of your Personal Information
is important to us that your Personal Information is up to date. We will take
reasonable steps to make
sure that your Personal
Information is accurate, complete and up-to-date. If you find that the
information we have is not up to date or is inaccurate, please advise us as
soon as practicable so we can update our records and ensure we can continue to
provide quality services to you.
Policy may change from time to time and the most recent version will be
available on our website. This policy was last updated on
Policy Complaints and Enquiries
any queries or complaints about our Privacy
Policy, please contact our Privacy Officer using the contact details above.
When lodging a complaint, please include your name, contact details, details of
your complaint and how you wish for the issue to be rectified. We will make every endeavour to respond to your request promptly.
you are not satisfied with our response or we do not respond to you within 30
days, you may make a complaint in writing to the Office of the Australian